FAQ

We currently ship throughout the United States. Shipping options, costs, and delivery times may vary depending on your location and the size of your order.

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays. Once dispatched, delivery across the United States takes approximately 5 to 7 business days. Delays may occur during peak periods such as public holidays or promotional events. The total delivery time is estimated between 6 to 9 business days.

Yes. Once your order is dispatched, you will receive a tracking number by email so you can follow your shipment every step of the way.

Yes — we offer free shipping on all US orders of $99 or more. Orders below $99 will have standard shipping fees applied at checkout.

Orders placed before 6:00 PM (ET) on business days will begin processing the same day.

We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and returned in their original condition with tags attached and in their original packaging. You'll also need your receipt or proof of purchase.

Contact our support team at support@wrenco-usa.com with your order number. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Once your return is received and inspected, refunds are processed within 10 business days to your original payment method. Please allow a few additional days for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@wrenco-usa.com.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement item.

You can request a cancellation as long as your order hasn't been dispatched yet. Once it has shipped, please follow our standard return process. Contact us as soon as possible at support@wrenco-usa.com and we'll do our best to help.

Yes. All Wren & Co. products are covered by a 30-day product warranty against manufacturing defects. If your product arrives with a defect or develops a fault within 30 days of delivery, we will repair or replace it at no cost to you — or issue a full refund if a replacement is not available. This warranty covers manufacturing defects under normal use. It does not cover misuse, accidental damage, normal wear and tear, or modifications made to the product.

Please contact us immediately at support@wrenco-usa.com with your order number and photos of the issue. Our team will review your case and provide a solution as quickly as possible.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All prices are listed in USD ($).

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your data during every transaction. We are PCI DSS compliant, and your full card number is never accessible to us — we only see the last 4 digits of your card once a purchase is completed. Look for the padlock icon and "HTTPS" in your browser to confirm you're shopping securely.

Each product page includes a detailed size guide to help you find the perfect fit. If you're between sizes, we recommend choosing the size that best matches your preferred fit. If you need further help, contact us at support@wrenco-usa.com.

We do our best to display product colors and details as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.

E-mail: support@wrenco-usa.com
Phone: +17865486615
Hours (Monday to Friday): 09:00 – 18:00 (ET)
Hours (Saturday to Sunday): 10:00 – 16:00 (ET)
We aim to respond to your inquiries within 24 hours.